Assertiveness Training:
If you're not confident by the end of it,
you can ask for your money back.
No one ever did ask for their money back, so the company convinced themselves that they were successful at assertiveness training. The reality was, that people lacked the confidence to ask for what was theirs. So who really failed?
A fearful people, under a deluded authority, is a carousel of abuse.
"Ah, ha ha... ever get the feeling that you've been cheated?... goodnight" - Irony by Johnny Rotten
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